Shipping & Delivery
Swee Lee Online strives to provide you the most convenient to shop for your musical needs. We constantly review our service to put you at the receiving end of the most efficient fulfilment promise possible.
If your order is placed before 11am, the order will be processed on the same day (Monday-Friday). Orders placed on Saturday, Sunday and Public Holidays will be processed on the following working Monday. Processing allows us to confirm on the payment and stock availability, and this process typically takes 1-2 working days. For guitars orders, kindly allow addtional 1-2 working days to quality check and properly pack the instrument as best as we can, in order to ensure you can receive the order at the best possible condition.
Once we have processed your order, we will dispatch the items.
*Delays are expected for processing time during peak periods like Chinese New Year, Christmas, and Public Holidays.
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will be automatically computed during checkout prior to the completion of your order. Each shipping method has its own restrictions and charges which will be applied to your order.
Depending on the value and size of your order, we will dispatch the product by the most appropriate delivery service:
- Store Pickup
Select this option if you would like to collect your order at any of our showrooms most convenient for you. Kindly note to only visit the showroom after we have contacted you to confirm the order and time for the order to be ready for collection.
*Store Pickup is not available for PayPal payment.
- Ninja Van, FREE for orders above $5.00 (Less Bulky Items)
We have teamed up with Ninja Van for the delivery of small/medium items within Singapore. A tracking number will be provided once the order has been dispatched. Please note that this option sometimes requires someone to be present to sign for the parcel – regardless of size.
Whilst the vast majority of orders are delivered within 1-2 working days – sometimes however, there are circumstances out of our control. Therefore, as a precaution, we kindly ask you to expect around 3-4 working days for your products to be delivered from the time of dispatch.
Once the order has been picked up by Ninja Van, we are unable to update you with the status of the delivery. For best advice, kindly call Ninja Van hotline at 66028271 or write in to firstname.lastname@example.org.
- Swee Lee Delivery team
With bulkier, more expensive items or those that require a specific set-up, we will contact you to arrange a convenient delivery date and time. Orders paid via PayPal will only be sent out by Ninja Van, FedEx or DHL.
All customers will be notified by e-mail when the order has been shipped.
* Delays in shipping are expected during holidays or peak period
** Specific delivery timing is subject to availability and there would be no guarateed delivery time slots. Kindly contact us before ordering should you need your order to be delivered at a specific timing.
*** Click here for the locations that we do not deliver to in Singapore.
As dealers and distributors of our products for many different countries, we have extensive shipping options to cater to customers outside of Singapore. FedEx is our choice courier with convenient and efficient shipping capabilities. Other couriers such as DHL might also be engaged when necessary. A tracking number will be provided once the order is dispatched. Additional processing time might be needed when applicable due to more stringent packing for international dispatches. If you do not see the option for your country upon checking out, please email us so we can make the best arrangement for you!
General delivery time is about 5-7 working days for Asian region, and 7-10 working days for regions outside of Asia. However, unforseen delays might be expected for customs clearance, weather condition or festive seasons. You are best advised to contact the delivery courier directly once your order has been dispatched.
Liability of FedEx for loss, damage or delay of your shipment is limited to the greater of about USD20 per kilogram or USD100 per shipment. For full insurance, kindly contact us for more information.
Free international shipping to selected countries (taxes and import duties may apply). Inquire today!
Buying something as a gift? Want to surprise someone on their birthday? Swee Lee can certainly help! Do note at the comment section upon checkout if you would like gift option. We will get in contact with you to make the gift a memorable one.
*2-3 additional working days may be added onto processing time.
- We always strive to process and ship out our orders within our best means and abilities. However, we sometimes have to refuse or respectfuly require additional charges to expedite orders.
- Once the order has been handed over to the shipping courier, we would not have control over the handling and delivery time. Customers are best advised to get in touch with the courier for latest update and futher information required.
- There are shipping restrictions where applicable. We will promptly inform customers should any limitations arise.
- We strictly do not underdeclare items value for international shipping. International orders will be subject to local import and duties tax obligations, where the total cost is reflected upon checkout.
- We do not refund shipping costs for returned items.
- Please email us if you have any further questions.
We reserve the rights to make ammendments to the terms and conditions without prior notice.