Once your order has been made, you can track every step of your order with us by clicking on "Orders" in your Swee Lee account page

We have various payment options such as Shop Pay, PayPal, “PayLah!”, Bank Transfers and even some instalment methods depending on your bank!

We offer instalments via GrabPay and Atome.

For drum/piano set-ups with your order, please write to us via our contact page before completing your order. For fretted instruments, we maintain their factory setups before delivery. Should you wish to have your fretted instrument setup to your specifications after receiving it, please contact Well Played Gear via their contact page.

Your order should be delivered within 1-2 working days after checkout! In the event of a peak period and unlikely delay however, you can still most certainly expect your order to be delivered approximately 3-4 working days after it has been dispatched from our warehouse.

We offer Home Delivery, Same Day Delivery, Click and Collect Express and Click and Collect Standard options.

While we do not facilitate order cancellations, we want you to be completely happy with your order. That’s why we have an extensive Return and Exchange policy which you can learn all about in our Help Centre under “Return & Exchange Policy”.

While we do not facilitate order item changes, we want you to be completely happy with your order. Should you wish to edit your order, please write to us as fast as possible and we’ll do our best to assist you if your order has not been dispatched.

Yes! All orders come with a year of Essential Coverage upon registration. Once you have received your order, simply register it by clicking on "Warranty" in your Swee Lee account page! This warranty covers any electronic or manufacturing defects.

Yes, you can receive a complimentary 6 months of extended warranty when you log in with your VMI Connect account!

Yes! We want you to be completely happy with your order. That’s why we have an extensive Return and Exchange policy which you can learn all about in our Help Centre under “Return & Exchange Policy”.